Personal banking service quality
Independent service quality survey results
Personal current accounts – latest results
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 16 largest personal current account providers in Great Britain and 9 in Northern Ireland if they would recommend their provider to friends and family.
For the latest published results, please select the region you wish to view below.
You can learn more about the methodology used in this survey here.
You can learn more about the business banking survey here