Personal banking service quality

Independent service quality survey results

Personal current accounts – latest results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 16 largest personal current account providers in Great Britain and 9 in Northern Ireland if they would recommend their provider to friends and family.

For the latest published results, please select the region you wish to view below.

You can learn more about the methodology used in this survey here.

You can learn more about the business banking survey here

Previous results published:

- Great Britain August 2018

- Northern Ireland August 2018